Transferring administration to another account - BuildBee Support

Transferring administration to another account

Each site has one 'enterprise admin' account which is used to manage the subscription of that site. This is also the billing account for ENTERPRISE and EDUCATION users.

There can only be one of these accounts, so it is best to know who needs to have this responsibility within your site.

Step 1 - Access your sites user list (for the ENTERPRISE admin)

- Log in to BuildBee.
- Select the 'enterprise tools' icon from the top right hand corner of the screen.
- Select the users icon from the side menu.
If you don't know who the current enterprise admin is, follow the steps in this help article: Who is my site administrator?

users section


Step 2 - Transfer administration

- Find the account you want to transfer administration to and select it. They should see something like this when looking at your account:

transfer administration

- Selecting 'TRANSFER ADMINISTRATION' will take you to the page below. The admin will need to confirm the transfer by typing in the receiving user's email address and selecting 'TRANSFER ADMINISTRATION RIGHTS':

transfer administration rights

    • Related Articles

    • Creating an account

      To use BuildBee, you must first create an account. This is a quick and easy process! Any account created this way is a Free tier account. Method 1 - Create an account using your email address - Navigate to - Select 'CREATE ...
    • Get Started with BuildBee

      Congratulations! You’re the proud new owner of our latest and greatest CloudDock! With this awesome piece of technology, you can control your 3D printer over the Internet. BuildBee is comprised of two products. Firstly, a physical control box called ...
    • BuildBee model upload failures

      If a model you upload to BuildBee fails to upload successfully, it is easy to identify and fix. Step 1 - Confirm if your upload failed - Firstly, your model will fail to produce a preview image: - Secondly, if you attempt to print the model it will ...
    • Recommended group structures

      To use groups and permissions features, you must be on an enterprise level subscription. To get you started with the BuildBee group management tool, we have come up with some recommended group structures. The approach you decide to take may be ...
    • Adding users to your site

      To allow users to access the same printers, they will have to be added to your BuildBee site. To add other users to a site, you must have an account with the right to manage groups, users and printers within that site. If you wish to add multiple ...