Connect your BuildBee CloudDock to the Internet - BuildBee Support

Connect your BuildBee CloudDock to the Internet


To connect your 3D printer to the BuildBee app, you must first configure your BuildBee CloudDock to access the Internet. You can also use this process when changing networks or connection type (WiFi or Ethernet).
This process takes around 5 minutes to complete and you will need a valid BuildBee account, your network details and a FAT32 USB drive.
Some additional help for school network environments:
  1. IT: NSWDoE Schools Installation - central server connection
  2. IT: iDET Queensland connection process
  3. IT: Connecting to the Victoria EduSTAR wired network

Step 1 - Log in to BuildBee

- Navigate to https://app.buildbee.com

- Sign in using an account that has the right to configure printers.

Step 2 - Create the configuration file

- Select the printer list icon in the top right corner of the screen. 

BuildBee printer list

- Select 'ADD OR SETUP PRINTER' from the top of the printer list:



- Choose the option that is best suited to you network: 
BuildBee configure printer

Home networks
Use your usual home network WiFi details, preferably WPA2-PSK.
Enterprise (RADIUS)

1) Create a unique user for utility WiFi access and set a long password expiry period

OR

Use a known user’s regular login details (warning: BuildBee CloudDocks will lose connectivity when user changes their password)

2) Use the ‘Enterprise WiFi’ option in the BuildBee online config tool

Enterprise (provisioned WPA cert)
Currently BuildBee does not support manual installation of enterprise wifi certificates and keys but we are working to add this option. Please submit a support request and we can assist you in configuring your BuildBee CloudDock.
Open Wifi
We strongly recommend you don’t use an open wifi network, however, the option is still available in the config tool.

- Fill in your network details in the spaces provided and select the 'GENERATE CONFIG. FILE' button.  
WiFi network names and passwords are case sensitive. Any errors will cause the configuration process to fail.


BuildBee DET ET4LBuildBee personal WiFi


Step 3 - Save the BuildBee configuration file to a USB drive

The included SD card contains the operating system, and should not be removed at any point during the configuration process.

- Select the 'Download' button to save the .conf  file to your computer.


BuildBee download config


- Move the configuration file to the root folder of a USB flash drive (not within any other folders). 


We recommend using a USB drive from a known manufacturer (e.g. Toshiba), formatted to FAT32, without any partitions. Promotional USB drives are not reliable for this process.


Move config to USB


Step 4 - Load configuration file onto a CloudDock

- Remove ALL cables from the BuildBee CloudDock (no power, no USB cable).




- Insert the USB drive into the BuildBee CloudDock.
- If you're setting up a wired connection, insert a live Ethernet cable at this stage as well.





- Plug the power supply into the BuildBee CloudDock with the USB drive inserted. 

Do not connect the printer yet.



- The CloudDock will read the configuration file and erase it from the USB drive, replacing it with a 'configuration receipt' (send us this receipt if something goes wrong):

Configuration receipt


- If the CloudDock can successfully reach the internet, it will appear in your printer list. 
It may take up to 4 minutes to complete the registration and you may need to refresh your browser for it to appear.
- The CloudDock that represents the printer will first appear as 'DISCONNECTED', simply meaning there is no printer connected. At this point you may safely remove the USB drive. 




- Connect your CloudDock to your 3D printer via USB cable. The CloudDock will then appear as 'READY' in the printer list.




If you're having trouble with configuration, please run through the troubleshooting guide in the A printer is showing up as 'Offline' help article.  


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