BuildBee model upload failures

If a model you upload to BuildBee fails to upload successfully, it is easy to identify and fix.

Step 1 - Confirm if your upload failed

- Firstly, your model will fail to produce a preview image:

- Secondly, if you attempt to print the model it will raise an error:

Step 2 - Upload the model again

- First, delete the model which failed to upload from your account

- Re-upload the same model.

Step 3 - Determine the cause

The most common issue is a temporary internet outage during the upload process. This could be due to poor reception, a busy network or being disconnected from the WiFi.  If a network issue is present, it should resolve itself. If these issues persist try using our automated network testing tool to diagnose systemic issues which may be preventing you from uploading a model.

- Go to test.buildbee.com using the computer/tablet/smartphone which is having issues.

Proxy configuration issues

- If your school runs a filtering proxy, your proxy may not be configured to allow uploads to BuildBee.com. The network test will inform you if any BuildBee domains have now been whitelisted by your proxy.

- If any domains fail to pass the BuildBee test, you will need to contact your network administrator and request that the domains be whitelisted.

Unsupported Browser / Operating System

- If your issues are present consistently on certain devices, the issue could be that you are using an unsupported browser or device. The complete list of supported browser and devices is extensive so the support test will inform you if your browser or device is not supported by BuildBee.

- If you discover that your browser is not supported, we recommend you install either Google Chrome or Mozilla Firefox, or update to the latest version if you already have them installed.

- If you discover that your device is not supported, you may have to use another computer, tablet or phone to upload models to BuildBee.com.

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